Last Updated: 24 November 2025

 

At Express Lanes, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (expresslanes.om), purchase spare parts, book vehicle services, or otherwise interact with us in the Sultanate of Oman.

1. Information We Collect

We collect only the information necessary to provide our services effectively.

a. Personal Information

  • Full name
  • Mobile number and email address
  • Delivery or residential address (when required)
  • Payment details (processed securely; we do not store full credit/debit card numbers)

b. Vehicle Information

  • Vehicle make, model, year, and variant
  • Registration or license plate number
  • Service and repair history
  • Diagnostic data and photographs taken during service

c. Location & Tracking Data

  • GPS coordinates (only when using our mobile app or requesting on-site/roadside services) to dispatch and track technicians
  • Approximate location (within ~50 meters) for emergency assistance or deliveries

d. Technical & Usage Data

  • IP address, browser type, and device identifiers
  • Cookies, page views, and navigation patterns
  • Chat logs when you use our online chat support

You may browse sparein.com without providing personal information until you place an order or book a service.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

  • Processing and delivering spare parts orders
  • Scheduling, performing, and following up on vehicle maintenance and repairs
  • Real-time technician dispatch and tracking for on-site services
  • Sending order confirmations, invoices, service reminders, and updates
  • Improving our website, services, and customer experience
  • Detecting and preventing fraud
  • Complying with applicable laws and regulations in the Sultanate of Oman

We do not sell, rent, or trade your personal information.

3. Sharing of Your Information

Your information is shared only when necessary and under strict confidentiality:

  • With our internal teams (technicians, sales, and customer support)
  • With trusted third-party service providers (such as payment gateways, delivery couriers, and IT/cloud providers) who are contractually required to protect your data
  • With law enforcement or regulatory authorities when required by Omani law

Location data collected during service is used exclusively for service delivery and technician tracking and is not shared with unrelated third parties.

4. Payment Security

  • All online payments are processed through secure, certified payment gateways
  • We do not store complete credit or debit card details
  • Card data is encrypted and transmitted directly to banks or payment processors
  • Industry-standard SSL encryption and updated security measures are used at all times

5. Cookies & Tracking Technologies

  • We use cookies to enhance user experience, remember preferences, and analyze website traffic
  • Third-party analytics or advertising partners may place cookies; you can manage or disable cookies through your browser settings
  • Social media plugins (such as Facebook, Instagram, and WhatsApp) may collect data according to their own privacy policies when you interact with them

6. Data Retention

We retain personal information only for as long as necessary:

  • Service and purchase records: up to 5 years or as required by Omani law
  • Marketing preferences: until you unsubscribe
  • Temporary location data: deleted after service completion
  • Inactive accounts or unnecessary data: securely deleted after 12 months

7. Your Rights Under Omani Law

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data, where legally permissible
  • Withdraw consent for marketing communications
  • Disable location tracking through the app or device settings
  • Unsubscribe from emails, SMS, or WhatsApp messages at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

9. Third-Party Websites & Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on sparein.com, along with the updated revision date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data:

Express Lanes
Location: Mabella Sanaya, Industrial Area #7, Oman Muscat 111, Oman
Phone: +968 98 522 527
Email: bbirdventure@gmail.com
Website: https://www.expresslanes.om

Thank you for trusting Express Lanes with your vehicle and your personal information.